RESEARCH: Regional Review of Media Trust in the Western Balkans

SEENPM presents a regional overview of studies on public trust in media in the Western Balkans Media Trust in the Western Balkans: Together Apart authored by Sandra B. Hrvatin, Brankica Petković and Sanela Hodžić.

The publication is the result of research conducted in 2021 in Albania, Bosnia and Herzegovina, Kosovo, Montenegro, North Macedonia and Serbia within Resilience: Civil Society for Media Free of Hate and Disinformation, a regional project financially supported by the European Union and implemented by eight media development organizations coordinated by SEENPM.

The national studies are available as individual publications in English (download links are below in this article).

In the conclusion, the regional overview notes that the results of the opinion poll carried out in six countries of the Western Balkans indicate strong polarization of the public concerning the information sources they use and trust. This means that citizens’ preferences are hardly a corrective mechanism against hate and propaganda narratives in the region. The half-trust in the media among the citizens of the region (with around half in BiH, Serbia and North Macedonia, or more than half in Kosovo, Montenegro and Albania of citizens who trust news and information sources) is justified in the circumstances where financial and political interference, as well as lack of media resources, mar the trustworthiness and quality of media reporting. However, the opinion poll results also show that citizens’ preferences and trust are steered by a variety of factors, including the existing political and ethnic affiliations of citizens, used by the ruling class as a currency of power. Rational judgement about the quality and trustworthiness of information seems to be falling behind.

The attitudes of citizens about the media are somewhat incongruent, with, for instance, around half of the citizens believing that the media outlets in their country serve democracy and the public interest and that they can freely report on important topics. At the same time, the majority of citizens agree that the media system is mainly controlled by political and business powers and that there is a lack of independent and impartial media outlets. The majority of citizens believe that the media spread political propaganda and disinformation, and around half of citizens believe that they spread hatred, the overview notes.

The regional overview also provides a series of suggestions for measures to improve public trust in media.

Download all the publications here:

Individual publications:

This series of publications completes two collections of studies conducted earlier within the same project, one focusing on propaganda models of media and communication and the other on hate narratives in the Western Balkans and Turkey, both available on the SEENPM website.


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Funded by the European Union


The regional program RESILIENCE: Civil society action to reaffirm media freedom and counter disinformation and hateful propaganda in Western Balkans and Turkey’ is implemented with the financial support of the European Union by partner organizations SEENPMAlbanian Media InstituteMediacentar Sarajevo, Kosovo 2.0Montenegrin Media InstituteMacedonian Institute for MediaNovi Sad School of JournalismPeace Institute and Bianet.

This article was produced with the financial support of the European Union. Its contents are the sole responsibility of SEENPM and do not necessarily reflect the views of the European Union.